Refund policy

1. Return Eligibility

Items are eligible for return if:

• They are unused and in original packaging
• You received a damaged or defective product
• The wrong item was delivered

2. Return Timeframe

Returns must be requested within [X DAYS] of delivery.

3. Refund Process

Once we receive and inspect your return, refunds will be processed within [REFUND PROCESSING TIME] to your original payment method.

4. Exchanges

We offer exchanges for defective or damaged products, subject to availability.

5. Damaged or Defective Products

If you receive a damaged item, contact us immediately with photos at:
📧 [EMAIL ADDRESS]

6. Non-Returnable Items

Certain items (such as personal care or hygiene products) may not be eligible for return.

7. Return Shipping Costs

Return shipping costs are [Customer Pays / We Cover] depending on the reason for return.